“You should have technical understanding and a willingness to work” – Rico Berger is a service technician at JUMAG
Deployment at the customer’s site
The maintenance went quickly, and only one wearing part was replaced. The plant manager is satisfied. “You can rely on your people and your boilers.” Rico Berger is a welcome visitor not only here, at a food processing plant in Hesse. He works as a service technician at JUMAG and supports customers in a wide variety of industries. Later, he travels to a hospital; tomorrow, two breweries are on his schedule, and the day after, a gravel pit. All of these companies have one thing in common: they need steam. Lots of steam, some several tons per hour. That’s why they use JUMAG steam generators – from small electric steam generators to gas-fired barrel boilers. In addition, they use a range of complementary components, from water softeners to steam dryers.
Lots of variety
“My job as a service technician is extremely varied,” says Rico. “On the one hand, I’m in constant communication with my colleagues at our Hirschberg plant.” It’s near Heidelberg. “I received intensive training here, and my weekly schedule is also worked out at headquarters. In my first few months as a service technician, I always worked with an experienced colleague to learn from the ground up what matters to the customer. This gave me more and more confidence. Even now, my colleagues are there to support me with their expertise. If I can’t solve something directly on-site, they can connect to the devices I’m working on via remote maintenance and help me.
On the other hand, I work for many interesting customers. These are often manufacturing companies, dry cleaners and laundries, and sometimes even a laboratory at a pharmaceutical company. And lots of breweries.
How do you become a steam generator service technician?
Rico is a career changer. He has continually improved his qualifications over the course of his time at JUMAG and is still learning. “Actually, almost every technician at JUMAG is a kind of career changer,” he says. That’s true. You don’t learn about steam generators at school. There is also no apprenticeship as a steam generator technician. “Anyone who starts at JUMAG will definitely benefit from experience as an electrician or electronics technician, mechatronics engineer, perhaps even as a heating engineer or plumber. You acquire knowledge of steam, pressure, water quality, control systems, etc., but you also receive sufficient internal training at JUMAG. But you do need to bring some qualities to the table, such as technical understanding and the willingness to help our customers and solve problems. And you should enjoy traveling a lot,” he laughs.
Maintenance, installations, on-site service calls – mobility is a prerequisite
So, a “jack of all trades”?
“Admittedly, the kilometers we drive add up to quite a few. Every technician has a service vehicle. Not only does it catch the eye with its cool design, but it’s also perfectly equipped with everything you need on-site: spare parts, tools, measuring instruments, a laptop, and much more. Everything is in its exact place, a mobile workshop that packs a punch.”
Good working atmosphere
Why did Rico choose this job? “JUMAG is a successful company; we’ve continued to grow over the past few years. It’s exciting, the working atmosphere is great, and I’m supported if I want to develop further. There are opportunities, and it’s definitely not boring!”
Are you interested in working as a service technician for JUMAG?